Supporting Social Landlords to Resolve Issues Early

Tenants First CIC works with housing associations, ALMOs, and council housing teams to help address tenant concerns before they escalate.

We’re a neutral, not-for-profit service — focused on early intervention, restoring trust, and preventing unnecessary legal action.

How We Help:

🗣 Communicating with tenants where relationships have broken down

📝 Clarifying disrepair concerns and encouraging early engagement

🤝 Supporting vulnerable tenants to express concerns constructively

🧭 Preventing escalation to legal action where possible

📊 Providing feedback and insight into tenant experience

Why Work With Us?

Reduce complaints, legal claims, and reputational risk

Improve communication and outcomes with hard-to-reach tenants

Show genuine commitment to social impact and tenant wellbeing

Support tenants while maintaining fair, balanced landlord-tenant relationships