What we do
Tenants First CIC is a not-for-profit organisation dedicated to helping tenants across the UK live in safe, secure, and healthy homes.
We stand beside tenants who are dealing with difficult housing situations — whether that’s disrepair, overcrowding, anti-social behaviour, or just feeling unheard by your landlord. Our mission is simple: put tenants first — always.
How We Support
🏠 Tenants
Housing conditions – support when repairs are delayed, homes are overcrowded, or damp and mould put your health at risk
Anti-social behaviour – advice and support if you’re experiencing problems in your neighbourhood that affect your home life
Breakdowns in communication – help to get your concerns heard when landlords aren’t listening
Advice on your rights – clear guidance so you know where you stand and what steps to take
Practical support – help towards decorating, cleaning, and even moving costs where possible
Referrals and partnerships – connections to mental health support, local schemes, and community organisations who can help further
Community focus – working on projects that bring tenants together and build stronger, safer neighbourhoods
🏢 Landlords
Early resolution – independent inspections and clear reports that help prevent disputes escalating into legal claims
Compliance – supporting Awaab’s Law and housing standards so landlords meet their duties effectively
Communication – acting as an independent voice when relationships with tenants break down
Resource protection – reducing unnecessary legal costs so funding can go back into improving homes
Community partnerships – working together to reduce anti-social behaviour, overcrowding, and housing stress
Building Stronger Communities
We act as an independent conduit between tenants and landlords — always on the tenant’s side, but working fairly with both. By building stronger relationships, we help create safer homes and stronger communities where tenants feel listened to, and landlords can focus on delivering good-quality housing.
What Makes Us Different
We’re not a claims company, and we don’t profit from legal cases. Instead, we focus on:
Practical support and early resolution to reduce stress
Fair outcomes that put tenants first
Independent, trusted advice with no hidden agenda
Community connections so no one faces issues alone
Our Impact
We’re here to make life easier, not harder. Whether it’s getting urgent repairs completed, easing the pressure of moving, supporting you through anti-social behaviour issues, or simply being a trusted voice in a difficult situation, we’re proud to be a first step — and a safe space — for tenants in housing distress.
