Helping Landlords When Communication Breaks Down
Why It Matters
Even the best landlord and tenant relationships can face challenges. Sometimes tenants feel ignored, or landlords feel they are not being given the full picture. Miscommunication can quickly turn into complaints, disputes, or even legal claims.
At Tenants First CIC we provide an independent and trusted service that helps rebuild communication and resolve issues before they escalate.
How We Support Landlords
Independent Inspections – when tenants raise problems, we can provide a clear and unbiased report that both sides can trust
Early Intervention – we step in before issues turn into claims, protecting your organisation from unnecessary cost and reputational risk
Tenant Confidence – our involvement reassures tenants that their concerns are being taken seriously
Fair Mediation – we help manage difficult conversations so you can reach a resolution without conflict
Beyond Repairs – we also support with issues like rent arrears, overcrowding, and anti-social behaviour where communication has broken down
Common Issues We Help With
Damp, mould, and other repair complaints where trust has broken down
Rent arrears where communication has stalled
Reports of overcrowding or unsuitability of the home
Anti-social behaviour concerns
General disputes where tenants feel they are not being heard
How It Works
Referral – you contact us when communication with a tenant has broken down
Independent Assessment – we listen to both sides and, if needed, carry out an inspection or fact-finding exercise
Clear Reporting – we provide an independent report or summary for you and the tenant
Resolution – we support both parties to agree next steps and prevent escalation
Why Landlords Work With Us
Independent and not-for-profit – we do not profit from disputes and our focus is on fair outcomes
Cost-effective – our involvement reduces the risk of expensive claims and legal action
Trusted by tenants – our independence makes tenants more willing to engage positively
Supports compliance – our reports and evidence help you meet regulatory requirements
Recognised and credible – we are members of AdviceUK and Social Enterprise UK
Protects resources – by avoiding unnecessary claims you keep more money available for improving homes and services
If you are facing a communication breakdown with a tenant. We can help rebuild trust, reduce risk, and reach a fair resolution for everyone.
